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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A supervisor in a contact center must manage recording-related activities to ensure their team's compliance and maintain quality standards. Which three recording management capabilities can the supervisor perform in Webex Contact Center to effectively handle various recording management tasks that support operational efficiency? (Choose three.)

A) Delete recordings permanently.
B) Search for specific agent interactions with the customer.
C) Perform Retention Policy management.
D) Filter the list of recordings based on set criteria.
E) Tag recordings with descriptive keywords.

2. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 300 requests per second
B) 1800 requests per minute
C) 1000 requests per minute
D) 300 requests per minute
E) 30 requests per second

3. Drag and Drop Question
An engineer is designing a Cisco Webex Contact Center call queue. Drag and drop the configuration actions from the left that are needed to meet the call queue requirements to the right. Not all options are used.

4. Customer XYZ has deployed Bring your own PSTN option to route calls to his Webex Contact Center environment. Callers calling in are reporting getting a reorder tone followed by a call drop.
Which action helps to identify the cause of the issue?

A) Check the SIP trunk status on the customer's Session Border Controller.
B) Verify that the Webex Contact Center channels are associated.
C) Review the Webex Contact Center Queues configuration.
D) Review the Webex Contact Center Analyzer that checks the call logs.

5. A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)

A) Export Logs
B) Reports
C) Watchtower
D) Templates
E) Debug Console

Solutions: