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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Workforce Management
B) Standard Edition
C) Desktop Trigger
D) Quality Management Edition
E) Recorder Edition

2. Which of the following is the best description of the SIP Line Appearance feature?

A) Causes trunk line calls to be re-routed over SIP lines for a net reduction of maintenance costs
B) Permits Avaya IP Office TM to carry traffic from SIPhome devices like thermostats and smart locks
C) Permits instant two-way conferencing on SIP video endpoints
D) Causes desk phones to present SIP call appearances the same as trunk line calls
E) Allows placement of SIP calls on selectable trunk line extensions

3. A potential customer in the Logistics market is looking for a communication solution sized for distribution centers, with endpoints suitable for use at shared workstations in a warehouse.
Which of the following products will satisfy that need? (Select two.)

A) Avaya Web RTC soft clients
B) Avaya IP Office TM
C) Avaya IX Conference Phones
D) Avaya Aura
E) Avaya J139 desk phones

4. Your customer describes a recent situation in which they were not able to accurately forecast demand and were short-staffed as a result.
Which feature of Avaya IX TM Workforce Engagement Select would help this customer mor effectively manage staff?

A) Workforce Management
B) Live Monitor
C) Desktop Trigger
D) Coach and Learn
E) Analyze module

Solutions: