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Avaya 78202T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understanding of Avaya IP Office Platform and Security Administration | - Security administration and service users - Core platform components and architecture - Session Border Controller and SIP security concepts |
| Data Backup, Restoration, and System Upgrades | - Backup strategies and procedures - System restoration and recovery processes - Upgrade planning and execution |
| Integrated System Logging and Network Diagnostics | - Network diagnostics using tools such as Wireshark - System logging and event analysis |
| Call Flow Configuration and System Monitoring | - SIP line behavior and en bloc dialing - ARS short codes and routing control - Incoming Call Routes (ICR) and call handling - System Status Application (SSA) usage |
| System Status, Troubleshooting, and Alarm Management | - ISDN/PRI troubleshooting and alarm handling - System Status Application monitoring - VoIP troubleshooting (latency, jitter, lag) - System Monitor and debug tools |
Avaya IP Office™ Platform Support Online Test Sample Questions:
Question 1
The supervisor of the support hunt group needs to review the call recordings made for this group, but currently only has access to recorded calls for the supervisor's own account.
To allow reviewing of the support hunt group recordings, what needs to be done?
A. Using the Manager application, edit the Support group by adding the user to the "Replay Recordings" list on the Members tab.
B. Using the Manager application, edit the User by enabling "Replay All Recordings" and add the support group to the "Replay Recordings For" list on the Voice Recording tab.
C. Using the Manager application, edit the User by enabling "Replay All Recordings" and adding the support group to the "Replay Recordings For" list on the User Portal tab.
D. Using the Manager application, edit the support group by enabling "Replay All Recordings" and adding the user to the "Replay Recordings For" list on the Voice Recording tab.
Question 2
What is the exact meaning of "IMAP support" in the IP Office UMS service, which enables users to retrieve voicemail messages from the server using specific email programs on their PCs?
A. A new message is sent to a user's e-mail account. The user can listen to it by dialing their telephone number.
B. All messages are forwarded to a user's e-mail account and deleted from their telephone.
C. A user can receive voicemail messages to their Outlook, Outlook Express, and/or Lotus Notes programs running on their PC.
D. A user can receive voicemail messages only using MS Outlook.
E. A user can see/listen to voicemail messages via a web browser.
Question 3
What is the purpose of the "SMTP Authentication" setting in the email configuration of Avaya IP Office?
A. It encrypts email communication between IP Office and the SMTP server using SSL/TLS.
B. It disables email communication between IP Office and the SMTP server.
C. It enables email communication between IP Office and the SMTP server without requiring login credentials.
D. It requires login credentials to be entered for email communication between IP Office and the SMTP server.
Question 4
When installing IP Office Server Edition, which application needs to be installed on a separate server or hard drive partition?
A. Voicemail Pro
B. Avaya Contact Recorder
C. Web Services
D. one-X® Portal
E. Call Detail Records
Question 5
What is the required feature of the web browser to access Web Voicemail, which poses potential security risks due to its ability to execute arbitrary code?
A. JavaScript disabled
B. VoiceMail Plug-In enabled
C. Adobe Reader installed
D. ActiveX
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: D |



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