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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
| Topic 2: Project Delivery and Implementation | 15% | - Performance and scalability - Implementation lifecycle and planning - Solution deployment and operations |
| Topic 3: SAP Customer Experience Portfolio Overview | 20% | - SAP Customer Data Cloud - SAP Commerce Cloud - SAP Service Cloud - SAP Marketing Cloud / Emarsys - SAP Sales Cloud |
| Topic 4: Integration and Extensibility | 25% | - SAP Integration Suite - SAP Business Technology Platform (BTP) integration - Extensibility options and best practices - Data flow and system connectivity |
| Topic 5: Solution Architecture Fundamentals | 15% | - Customer Experience strategy and design - Architecture principles and methodologies |
| Topic 6: Customer Data and Governance | 15% | - Compliance and data privacy - Customer data management and identity - Data analytics and insights |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Which of the following can be used to extend SAP applications via a provided interface?
Note: There are 2 correct answers to this question.
- A. In-system extensibility
- B. Core extensibility
- C. In-app extensibility
- D. Side-by-side extensibility
Correct Answer: C,D 🗳️
Which of the following are typical use cases for the Key User Tools in SAP Customer Experience solutions?
Note: There are 2 correct answers to this question.
- A. Addition of extension fields
- B. Complex scenarios requiring business logic
- C. Execution of logic in an external system
- D. Screen adaptations for user interfaces
Correct Answer: B,D 🗳️
What are some of the features of SAP Commerce Cloud, integration extension pack?
Note: There are 3 correct answers to this question.
- A. It is delivered separately.
- B. It is delivered as an SAP BTP service.
- C. It is only for SAP solutions.
- D. It is a coupled platform.
- E. It delivers predefined integrations.
Correct Answer: A,B,E 🗳️
Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.
- A. Access management
- B. Delegated administration
- C. Policy-based access control
- D. Organizational management
- E. Identity management
Correct Answer: B,C,D 🗳️
On which of the following runtimes/environments can you use serverless functions and microservices in a containerized environment?
- A. SAP BTP, Kyma runtime
- B. SAP BTP, Neo environment
- C. SAP BTP, Cloud Foundry runtime
- D. SAP BTP, ABAP environment
Correct Answer: A 🗳️
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