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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting & Analytics | 14% | - Standard reports and dashboards - Data export and analysis - Report templates and configuration |
| Mobile Application | 16% | - Check-in, checkout, and time recording - Field service mobile app features - Offline functionality and data synchronization |
| SAP Field Service Management Fundamentals | 12% | - Solution overview and architecture - Core business processes - Navigation and basic administration |
| Master Data Management | 12% | - Equipment, item, and service call setup - Partners, skills, and service contracts - Organizational structure configuration |
| Workforce Management & Dispatching | 16% | - Crowd service and technician management - Resource planning and scheduling - Activity assignment and optimization |
| Integration & Extensibility | 14% | - Smart forms and customizations - Security and permissions - Integration with SAP Service Cloud / C/4HANA |
| Service Execution & Completion | 16% | - Effort, material, and expense recording - Service call lifecycle - Forms, reports, and documentation |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. On which mobile phones can you install the FSM App? Choose Three correct answers.
A) Apple 'Phone X
B) Samsung Galaxy S9
C) Windows Phone
D) Blackberry
2. What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.
A) This feature does not help with automatic time recording
B) With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
C) With this feature the dispatcher will see in the planning board in which step the technician currently is
3. Which features are available in the smart form designer? Choose Three correct answers.
A) Import translations
B) Create custom elements
C) Design new icons
D) Preview report
E) Copy template
4. Which statements are correct in regards of approvals inside Workforce Management. Choose Three correct answers.
A) Purchase orders are approved when all materials are approved
B) It is possible to change amount/quantity of efforts prior to approval
C) By assigning permission for approval, all relevant objects appear on the Journal ready for action
D) Business rules are necessary for activating the approval necessity in a company
5. Which customizations are possible with the screen configuration feature? Choose Three correct answers.
A) Can only be defined for mobile screens
B) Able to display custom translations
C) Can define colour coding
D) Can be used for field validation expressions
E) Used to display, hide, sort and group fields.
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: A,C | Question # 3 Answer: A,D,E | Question # 4 Answer: B,C,D | Question # 5 Answer: C,D,E |



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