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ITILFND07: Roles – this subject covers the applicants’ skills in the area of responsibility awareness of the major roles in service management, which include:
- • Process owner;• Process manager;• Process practitioner.
ITILFND08: Technology and Architecture – the students will be evaluated based on their understanding of how service automation helps with expediting the processes of service management.
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What is the duration of the ITIL Foundation Exam
- Nubmer of questions: 40
- Passing Score: 65%
- Format: Multiple choices, multiple answers Length of Examination: 60 minutes
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EXIN ITILFND Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Guiding Principles | - Collaborate and promote visibility - Optimize and automate - Keep it simple and practical - Focus on value - Progress iteratively with feedback - Think and work holistically - Start where you are |
| Topic 2: Four Dimensions of Service Management | - Organizations and people - Partners and suppliers - Information and technology - Value streams and processes |
| Topic 3: ITIL Management Practices (Overview) | - Technical management practices (e.g., Deployment Management) - Service management practices (e.g., Incident Management, Service Desk) - General management practices (e.g., Continual Improvement, Change Control) |
| Topic 4: ITIL Service Value System (SVS) | - Governance - Service Value Chain activities - Guiding principles integration - Opportunity, demand, and value |
| Topic 5: Key Concepts of Service Management | - Service relationships and value co-creation - Value, outcomes, costs, and risks |
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