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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A potential customer has a requirement for the IP Office platform to monitor the state of extensions, trunk cards, and expansion modules. The customer would like to have any alarms emailed to an email address. What satisfies this requirement?

A) SNMP
B) SMDR
C) System Status Application
D) Voicemail Pro Client
E) IP Office Monitor

2. Which three must be completed for an IP Office user to be counted in CCR as an agent?
(Choose three.)

A) Forced Login Code must be entered on the user's Supervisor tab.
B) CCR Agent must be checked on the user's Supervisor tab.
C) Force Account Code must be checked on the user's Supervisor tab.
D) A valid CCR Agent license must be installed in the IP Office configuration.
E) User must be a member of a hunt group.

3. The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line?

A) Customer Call Reporter
B) System Monitor
C) System Status Application
D) Wireshark

4. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A) Snapshot
B) Selective View
C) Continuous Log
D) Development Tracing
E) Resource View

5. A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?

A) This is not supported on Avaya IP phones.
B) Add a 9 to the prefix field on the line form of the outgoing trunks.
C) Add a Short Code to the User for secondary Dial tone.
D) Add an extra 9 in the telephone number field of the ARS Short Code.

Solutions: