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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) has configured a data library and wants to restrict indexing of knowledge articles to articles which are only publicly available in their knowledge base, UC also wants the agent to link sources that the large language model (LLM) grounded its response on.
Which settings should help UC with this?

A) Use Data Categories to categorize publicly available articles to index. Sources are automatically displayed when knowledge articles are categorized as Public.
B) In the data library setting window, under Knowledge Settings, enable Use Public Knowledge Article and select Show sources,
C) In the data library setting window, under Knowledge Settings, enable Use Public Knowledge Article. It is not possible to display articles that the LLM grounded its response in.

2. An administrator wants to check the response of the Flex prompt template they've built, but the preview button is greyed out. What is the reason for this?

A) A merge field has not been inserted in the prompt.
B) The records related to the prompt have not been selected.
C) The prompt has not been saved and activated,

3. An Agentforce Specialist is tasked with analyzing Agent interactions, looking into user inputs, requests, and queries to identify patterns and trends. What functionality allows the Agentforce Specialist to achieve this?

A) Agent Event Logs dashboard.
B) AI Audit and Feedback Data dashboard.
C) User Utterances dashboard.

4. Universal Containers (UC) needs to create a custom prompt template that can be called from a Lightning web component. Which prompt template type should UC create?

A) Flex
B) Field Generation
C) Sales Email

5. Universal Containers (UC) would like to implement the Sales Development Representative (SDR) Agent. Which channel consideration should UC be aware of while implementing it?

A) SDR Agent must be deployed in the Messaging channel.
B) SDR Agent must also be deployed on the company website.
C) SDR Agent only works in the Email channel.

Solutions: