Salesforce AP-207 : Energy and Utilities Cloud Accredited Professional

  • Exam Code: AP-207
  • Exam Name: Energy and Utilities Cloud Accredited Professional
  • Updated: Aug 26, 2026
  • Q & A: 77 Questions and Answers

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Salesforce AP-207 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Engagement and Experience- Digital customer experience
  • 1. Customer communication flows
    • 2. Self-service portals
      - Customer service operations
      • 1. Omni-channel support concepts
        • 2. Case management in utilities
          Topic 2: Salesforce Energy & Utilities Cloud Capabilities- Core platform capabilities
          • 1. Energy and Utilities Cloud features
            • 2. Industry data model concepts
              - Asset and service management
              • 1. Asset tracking and lifecycle management
                • 2. Work orders and field service concepts
                  Topic 3: Integration and Data Management- System integration concepts
                  • 1. API-based integration
                    • 2. External system connectivity
                      - Data management
                      • 1. Data model alignment
                        • 2. Data quality and governance basics
                          Topic 4: Metering, Billing, and Usage Management- Billing processes
                          • 1. Rate and tariff concepts
                            • 2. Billing workflows overview
                              - Meter data handling
                              • 1. Consumption tracking
                                • 2. Usage data ingestion concepts
                                  Topic 5: Energy and Utilities Industry Fundamentals- Energy and utilities business processes
                                  • 1. Customer lifecycle in utilities
                                    • 2. Utility operations overview

                                      Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

                                      Question 1

                                      An energy company generates all new contracts through the Contract Lifecycle Management solutior Salesforce Industries. After a demo, the manager is very interested in using the redlining online doc feature and the reusing clauses library.
                                      According to the manager's expectations, which template type should the developer choose to gene new contracts?

                                      A. The Velocity Web Template
                                      B. POF Template
                                      C. JSON Based Document Template
                                      D. The Microsoft Word Document Template


                                      Question 2

                                      An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
                                      Which Energy and Utilities Cloud application should they use?

                                      A. Customer Acquisition Management
                                      B. Utility Self-Serve Portal
                                      C. Energy and Utilities Contact Center Console
                                      D. Experience Self-Serve Portal


                                      Question 3

                                      An energy company must include a clause about additional operational costs in contracts that exceed 10 MegaWatts in their DOCX Template. The information about energy volume is already available in the Contract object.
                                      How should the administrator proceed to include this condition in the document template to show this clause only when the contract energy volume is higher than 10 MegaWatts?

                                      A. Create a custom formula m DataRaptor Load.
                                      B. Create a custom formula m DataRaptor Extract
                                      C. Create a custom field in the Contract object
                                      D. Create an Apex Class


                                      Question 4

                                      What's an example of a parent and child premise record?

                                      A. The parent premise is the apartment building, and the child is the apartment unit.
                                      B. The parent premise is the apartment, and the child is the type of service provided.
                                      C. The parent premise is the apartment unit, and the child is the apartment building.
                                      D. The parent premise is the type of service provided, and the child is the apartment.


                                      Question 5

                                      Which two considerations are important for defining the pattern for commodity multi-site external pricing integration for the purposes of quoting? Choose 2 answers

                                      A. Consider which stack the pricing and forecasting engine runs on (such as AWS, Heroku, or OPC).
                                      B. Consider if the pricing engine operates synchronously or asynchronously.
                                      C. Consider the algorithms used by the pricing and forecasting system to calculate the price.
                                      D. Consider how the pricing engine notifies you when the custom pricing and forecasting is complete.


                                      Solutions:

                                      Question 1
                                      Answer: D
                                      Question 2
                                      Answer: B
                                      Question 3
                                      Answer: B
                                      Question 4
                                      Answer: A
                                      Question 5
                                      Answer: B,C

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