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The KPI Institute Certified KPI Professional Sample Questions:

1. Which KPI measures the achievement of the following objective: "Operate a safe working environment"?

A) HSSE staff certified in First Aid (%)
B) HSSE staff per production worker (%)
C) HSSE budget ($)
D) Lost Time Injury Frequency Rate (LTIFR) (#)

2. Which of the following statements doesn't represent a KPI reporting data source?

A) Operational reports
B) Surveys
C) Competitors' annual reports
D) Enterprise Resource Planning (ERP) software

3. Who is responsible for monitoring the achievement of KPI targets?

A) Strategy/Performance Manager
B) Report generator
C) Data custodian
D) KPI owner

4. Which KPI is suitable for measuring the following objective: "Improve staff competencies"?

A) Training hours (#)
B) Staff competencies meeting desired levels (%)
C) Staff competencies targeted through training (#)
D) Training budget ($)

5. Which of the following KPIs measures customer advocacy?

A) Complaints (#)
B) All the answers
C) Cross-sell (%)
D) Net Promoter Score (NPS) (%)

Solutions: