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IBM C2010-024 Exam Syllabus Topics:

IBM Tivoli Level 2 Support Tools and Processes Sample Questions:

Question 1

A new BackEnd engineer wants to be informed about all news (downloads and documents, flashes, redbooks, recent APARs. Technotes) for a set of products.Where can this information be found?

A. IBM My notifications webpage
B. IBM ISST Workbench
C. IBM Intranet Page
D. IBM Your News Lotus Notes Database

Question 2

The client has been contacted. How is this contact recorded in CCWin or RETAIN while dispatched to the PMR?

A. CCWin - click the Stop Time button on the Problem Management Window; RETAIN issue the CM command
B. CCWin - click the Stop Assist option in the PMR "Actions" menu; RETAIN - issue the ST command.
C. CCWin - click the Contact button on the PMR Notebook; RETAIN - issue the CT command.
D. CCWin - click the Dispatch button on the PMR Notebook; RETAIN - issue the CD command.

Question 3

What is the main purpose of EcuRep?

A. It is the repository for product download.
B. It is the data repository for product Component IDs
C. It is the data repository for manuals.
D. It is the repository for all customer PMR data.

Question 4

For what purpose will a client use the Passport Advantage website?

A. Download fixes for products that the client is entitled to download.
B. Download products that the client is entitled to download.
C. Download products that the client is not entitled to.
D. Download fixes for products that the client is not entitled to download.

Question 5

What is needed to logon to IBM Extreme Leverage?

A. Lotus Notes User ID and password
B. IBM Software Support User ID and password
C. RETAIN User ID and password
D. IBM Intranet User ID and password

Solutions: