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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. A FrontEnd engineer has provided the customer with an APAR fix for their problem.
What Service Given Code should be assigned before closing this call?

A) 69
B) 19
C) 59
D) 89

2. Where can IBM Flashes be found for any software product?

A) on the Extreme Leverage webpage
B) on the product support page
C) in RETAIN
D) inCCWIN

3. Which version of VMWare can be installed on your local Windows machine?

A) VMWare Client
B) VMWare Thinkpad
C) VMWare Database
D) VMWare Server

4. When an engineer codes a CT or clicks the Contact button on a PMR, which metric does it directly impact?

A) Response Time
B) Self Sufficiency
C) Total Turn around time
D) Last Service Given days

Solutions: