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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
1. You're defining usability test tasks for a web shop for mobile phones and smartphones. Finding out whether users are able to place an order easily has been identified as the main goal of the usability test.
Which of the following is a reasonable task definition to include in the test?
A) Your phone broke and you're looking for a new smartphone. Your budget is 200$ and it should have an infrared sensor as you like to operate your home entertainment system with it. Find a suited smartphone and order it!
B) Which mobile operating system do you prefer?
C) Enter the item number "1469483" in the search box and click "OK". Put the first item in the cart by clicking "add to bag". Then, click on "checkout" in order to start the order process. After that, fill in the form and click on "submit".
D) Put the first phone you find in your shopping cart!
2. How can the approach for conducting user surveys be summarized best?
A) Write survey plan, interview users and stakeholders, select questionnaire, deploy questionnaire, analyze, communicate
B) Write survey plan, write schedule, select questionnaire, recruit users, remind users, communicate
C) Write survey plan, write schedule, select questionnaire, recruit users, analyze, communicate
D) Write survey plan, interview users and stakeholders, select questionnaire, recruit users, remind users, communicate
3. Why are positive usability findings of high importance? Which of the following statements is wrong?
A) Positive findings are of high importance because they can be used in the report to justify the costs of the test.
B) Positive usability findings allow a better view of the usability of the product.
C) Positive usability findings make it easier to sell the need for correcting usability problems by giving a balanced view.
D) Positive usability findings should be used to communicate to the development team which features should not be modified or deleted.
4. A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?
A) Aesthetic and minimalist design
B) Visibility of system status
C) User control and freedom
D) Help and documentation
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C |



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