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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Resource Management | 22% | - Skill-Based Matching - Technician Management - Workforce Planning and Forecasting - Travel and Route Optimization |
| Configuration and Integration | 16% | - Third-Party System Integration - SAP FSM System Configuration - Integration with SAP ERP and CRM - API and Web Services |
| Service Reporting and Analytics | 16% | - Service Performance Metrics - Custom Report Generation - Reports and Dashboards - KPI Monitoring and Analysis |
| Service Order Management | 26% | - Service Order Creation and Processing - Service Order Assignment and Routing - Service Order Scheduling and Planning - Service Order Status Management |
| Mobile Application | 20% | - Real-Time Communication - Mobile Checkout and Time Tracking - Field Service Mobile App Features - Offline Capabilities |
SAP Certified - SAP Field Service Management Sample Questions:
1. What is the main goal of the SAP Business Suite in the context of digital transformation?
Choose the correct answer.
A) Develop external communication strategies
B) Focus on business partnerships
C) Simplify IT infrastructure
D) Enhance connectivity and optimize functions
E) Increase marketing effectiveness
2. Which of the following statements are correct?
There are two correct answers.
A) Roles define what the user can do on account level.
B) Admin Policy Groups define what the user can do on account level.
C) Admin Policy Groups define what the user can do on company level.
D) Roles define what the user can do on company level.
3. Select some of the Application Programming Interfaces (APIs) that offer access to the data and functionalities of Field Service Management from external systems.
There are four correct answers.
A) Appointment Booking API
B) Service API
C) Query API
D) Mobile API
E) Data API
4. What is the maximum recommended data volume for an autoscheduling run?
Choose the correct answer.
A) (#technicians * #activities) ≤ 100,000
B) (#technicians * #activities) ≤ 90,000
C) (#technicians * #activities) ≤ 75,000
5. What is the primary benefit of the Integrated Toolchain?
Choose the correct answer.
A) Enhancing customer retention
B) Supporting IT modernization projects
C) Increasing marketing ROI
D) Reducing customer engagement
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,C | Question # 3 Answer: A,B,C,E | Question # 4 Answer: B | Question # 5 Answer: B |
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