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HP HP2-H33 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP PPS Portfolio Overview | - HP Personal Systems and Printing Systems overview - Key product categories and positioning |
| Topic 2: Sales Process and Best Practices | - Customer engagement strategies - Solution selling methodology |
| Topic 3: Selling HP Solutions | - Customer needs analysis and solution mapping - Value-based selling approach |
| Topic 4: HP ServiceOne Services | - Support services and service offerings structure - Service lifecycle and value proposition |
| Topic 5: Competitive Positioning | - Differentiation vs competitors - HP advantages in PPS services market |
HP Selling HP PPS ServiceOne Services Sample Questions:
Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with expiring HP Care Pack Services in order to encourage the customers to renew their engagement?
- A. HP Channel Services Network
- B. Services360 Pro
- C. Aftermarket Channel Facilitation Program
- D. HP Contractual Services
Correct Answer: B 🗳️
Which HP Care Pack Services option is considered a Risk Mitigation service?
- A. Offsite Repairs
- B. PC Tracking and Recovery
- C. Printer and Accessory Installation
- D. Asset Tagging
Correct Answer: A 🗳️
An existing customer is supported with an HP Care Pack Service engagement.
When attempting to renew the engagement with the customer, which provision would require HP Contractual Services?
- A. A warranty purchased at the time of the product purchase
- B. The entire cost pre-paid
- C. One service level with risk mitigation
- D. Multiple products, at various service levels, all under one agreement
Correct Answer: D 🗳️
Which service corresponds to the following discovery question: "Have you lost productivity due to delayed hardware repair?"
- A. Maintenance Kit replacement for printers
- B. Travel Services
- C. HP Care Pack Services (next business day or same day)
- D. Accidental Damage Protection
Correct Answer: C 🗳️
When do HP Post Warranty Care Pack Services need to be registered?
- A. within 10 days after purchasing the care pack
- B. within 30 days after the expiration of the warranty
- C. within 10 days after the purchase of the hardware
- D. within 90 days after the purchase of the hardware
Correct Answer: A 🗳️
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