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Pegasystems PEGACPDC24V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AI and Arbitration | 8% | - AI-driven action arbitration - Apply business levers to influence outcomes - Action prioritization with predictive models |
| Topic 2: Next-Best-Action Concepts | 10% | - 1:1 customer engagement principles - Optimize customer value in contact centers - Essentials of always-on outbound strategies - Define starting population |
| Topic 3: Business Agility in 1:1 Engagement | 10% | - Change management processes - Revision Manager usage - Lifecycle of engagement updates |
| Topic 4: Decision Strategies | 25% | - Segmentation and predictive analytics integration - Eligibility and suitability rules - Design and analyze decision strategies |
| Topic 5: Engagement Policies | 12% | - Construct engagement strategies - Create customer engagement policies - Build and manage customer journeys |
| Topic 6: Channels | 10% | - Third-party distribution integration - Real-time containers configuration - Personalized email delivery |
| Topic 7: Actions and Treatments | 12% | - Configure single web offers - Define and manage customer actions - Design outbound actions |
| Topic 8: Contact Policy and Volume Constraints | 13% | - Manage outbound exposure limits - Enforce volume constraints - Avoid customer overexposure |
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