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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?

A) Community View
B) Customer Insights
C) Experience Tracker
D) Einstein Customer

2. Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site willalso contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?

A) Help Center
B) Customer Service
C) Partner Central
D) Customer Account Portal

3. Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.
What should UMS consider to help the situation?

A) Create a peer-to-peer forum using Self Service template.
B) Create a smart queue router using Service Cloud template.
C) Create a self service community using Customer Service template.
D) Create virtual support agents using Chat Bot template.

4. DreamHouse Realty recently created a sitefor potential buyers. The content is organized using topics.
Where can site users go to find out how current and popular a topic is?

A) Collaboration Dashboard
B) Content Management Report
C) Trending Topics Channel
D) Topic's detail page

5. Get Cloudy Consulting is implementing an equity management solution for one of its financial clients. The solution will enable the external independent financial researchers to collaborate with internal portfolio control staff in a private Chatter group.
What should the Experience Cloud consultant recommend to meet the requirements for both personas?

A) Give external researchers and internal staff access to the mam org.
B) Create a portal for external researchers and create an app for internal staff.
C) Create a portal for external researchers and give internal staff access to the portal.
D) Create a portal for external researchers and give internal staff access to the main org.

Solutions: