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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UChas decided to use Customer Service template for the experience and Customer Community Plus license for the customers.
Which limitation could cause a potential issue for UC?

A) Customer Service template does not allow downloading documents out-of-the-box.
B) Customer Community Plus license allows only up to 2 million users per org.
C) Customer Community Plus license does not allow access to custom objects.
D) Customer Service template does not allow record pages for custom objects out-of-the-box.

2. Dreamscape Flowers (DF) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. DF is aware that SalesforcePRM can help with channel sales, lead distribution, and co- marketing with partners.
Which other three features come standard with Salesforce PRM that DF can leverage without any code customization?
Choose 3 answers

A) Case Escalation
B) Partner Incentivization Map
C) Chat
D) Partner Value Score Matrix
E) Al-Powered Knowledge Base

3. The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users,unauthenticated visitors to the site, and third-party authenticated users.
Which two settings need to be configured on the draft article before it is published?
Choose 2 answers

A) Visible in Public Knowledge Base
B) Visible toEmployee
C) Visible to Partner
D) Visible to Guest User

4. Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports, users will not beregistering deals or participating in any other sales activity.
Which external user license meets these requirements?

A) Authenticated Service Site User
B) External Identity
C) Customer Community Plus
D) External Community Plus

5. The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members, Asper the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box features.
Which two things happen automatically when the site manager enables automation? Choose 2 answers

A) Inactive and active members are assigned default reputation points.
B) Customer portal members gain theability to provide badges to other members.
C) Default point system and set of reputation levelsbecome available.
D) Chatter influence is removed from the Contribution section on the Profile page.

Solutions: