Apple Device Support : SUP-2026

  • Exam Code: SUP-2026
  • Exam Name: Apple Device Support
  • Updated: Aug 07, 2026
  • Q & A: 306 Questions and Answers

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Apple SUP-2026 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Networking7%- Sharing services
  • 1. Screen sharing and file sharing
    • 2. AirDrop, Personal Hotspot
      - Connectivity technologies
      • 1. Wi-Fi, Bluetooth, cellular
        • 2. VPN and network troubleshooting
          Topic 2: Software, Apps, and Content Management9%- Operating system fundamentals
          • 1. System updates and installation
            • 2. iOS, iPadOS, macOS features
              - App and content management
              • 1. Installation, removal, and updates
                • 2. Storage management and syncing
                  Topic 3: Users and Authentication7%- Apple Accounts and Managed Apple Accounts
                  • 1. iCloud services and Continuity features
                    • 2. Account creation and configuration
                      - Authentication methods
                      • 1. Passcode, Touch ID, Face ID
                        • 2. Two-factor authentication
                          Topic 4: System Diagnostics and Troubleshooting9%- Backup and restore
                          • 1. iCloud Backup, local backups
                            • 2. Restore and recovery workflows
                              - Recovery and diagnostic tools
                              • 1. Apple Diagnostics and Console
                                • 2. macOS Recovery, Safe Mode
                                  Topic 5: Privacy and Security8%- Privacy controls
                                  • 1. Permissions and data protection
                                    • 2. Encryption and secure storage
                                      - System security
                                      • 1. FileVault, System Integrity Protection
                                        • 2. Stolen Device Protection

                                          Apple Device Support Sample Questions:

                                          1. A user reports that the keyboard on their Mac needs replacement. They say about 10 keys on the right side of the keyboard are producing incorrect characters when pressed. What is the most likely explanation?

                                          A) Mouse Keys is active.
                                          B) Game Mode is active.
                                          C) The keyboard needs replacement.
                                          D) Sticky Keys is active.


                                          2. Which type of account does an organization create for a user in Apple Business Manager or Apple School Manager?

                                          A) Business Apple Account
                                          B) Managed Apple Account
                                          C) Secure Apple Account
                                          D) Personal Apple Account


                                          3. Scenario
                                          Antonio recently bought his iPhone 14 Pro Max. It's taking over an hour to charge the device to
                                          50% using his 5W USB power adapter that came with his previous iPhone.
                                          Why can't Antonio fast charge his iPhone?

                                          A) Fast charging iPhone 14 Pro Max to 50% takes more than 60 minutes.
                                          B) Fast charging requires a 20W or higher power adapter.
                                          C) Fast charging requires a 61W or higher power adapter.
                                          D) Fast charging isn't supported on iPhone 14 Pro Max.


                                          4. Which macOS resource displays the status of network interfaces in a dynamic list?

                                          A) Internet Accounts settings
                                          B) VPN settings
                                          C) Network settings
                                          D) Wireless Diagnostics


                                          5. ACME, Inc.'s administrators are planning to switch to an eSIM exclusive environment. Users are upgrading their iPhone with models that support ONLY eSIM. Which feature MUST ACME'S carrier support so that users can seamlessly continue to use their lines with eSIM-only iPhone models?

                                          A) eSIM Carrier Transfer
                                          B) eSIM Quick Transfer
                                          C) eSIM Plan Transfer
                                          D) eSIM Convert


                                          Solutions:

                                          Question # 1
                                          Answer: C
                                          Question # 2
                                          Answer: B
                                          Question # 3
                                          Answer: B
                                          Question # 4
                                          Answer: C
                                          Question # 5
                                          Answer: B

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