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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Data Protection Technologies | - Backup and recovery concepts - Data protection solutions |
| Topic 2: Installation and Configuration | - Network connectivity and SAN configuration - Enterprise storage systems setup |
| Topic 3: Performance Optimization | - Tuning storage performance - Performance analysis tools |
| Topic 4: Troubleshooting and Problem Resolution | - Use of diagnostic utilities - Diagnosing and resolving storage issues |
| Topic 5: Storage Virtualization and Management | - IBM Spectrum Virtualize/similar technologies - Storage management tools (e.g., Spectrum Control) |
IBM Enterprise Storage Technical Support Sample Questions:
1. A customer is considering a storage consolidation project.
Which tool should you use to help the customer understand that the IBM solution will be more cost-effective than the competitors?
A) IBM Systems Consolidation Evaluation Tool
B) IBM CompleteCenter
C) IBM System Storage Interoperation Center
D) IBM ATS Server Consolidation Monitor
2. A customer wants a new tape library. The customer currently uses LTO-4 tapes but has some older archive tapes on LTO-3.
What is the highest level tape drive the customer can install and still read the older archive tapes and write to current tapes?
A) LTO-3
B) LTO-4
C) LTO-6
D) LTO-5
3. Which IBM storage offering enables the analytics engine with MicroLatency to more rapidly process data for insight?
A) IBM Spectrum Scale
B) Flexible Storage
C) IBM FlashSystem
D) Real-time Compression
4. A customer would like to use Analytics to drive business growth, reduce fraud, and increase efficiency. However, budgets are limited and the customer would like to use IBM Spectrum Scale to save money with the current storage infrastructure.
Which two IBM Spectrum Scale characteristics are applicable? (Choose two.)
A) Identify the data that a company can dispose of.
B) Reduce costs by using only high capacity drives.
C) Increase storage utilization to defer future storage purchases.
D) Reduce operational efficiency to increase performance.
E) Increase physical storage capacity to handle Analytics.
5. Which type of business continuity does a customer provide who makes nightly flash copies
at the primary data center?
A) Disaster Recovery
B) Backup Strategy
C) Continuous data protection
D) Global Mirror
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C,D | Question # 5 Answer: B |




