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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?

A) Information and technology
B) Organizations and people
C) Partners and suppliers
D) Value streams and processes

2. Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A) outcomes
B) services
C) relationships
D) organizations

3. Identify the missing word in the following sentence.
An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.

A) Improve
B) Re-use
C) Consider
D) Discard

4. In which situation will incident management USUALLY use a separate process?

A) Where no target resolution time exists
B) Where the cause must be diagnosed
C) For information security incidents
D) For low impact incidents

5. Which is a purpose of the 'service level management' practice?

A) To support the agreed quality of a service by handling all agreed, user-initiated service requests
B) To ensure that the organization's suppliers and their performance are managed appropriately
C) To set clear business-based targets for service levels
D) To establish and nurture the links between the organization and its stakeholders

Solutions: