Microsoft Dynamics 365 Marketing Functional Consultant : MB-220

  • Exam Code: MB-220
  • Exam Name: Microsoft Dynamics 365 Marketing Functional Consultant
  • Updated: Aug 01, 2026
  • Q & A: 250 Questions and Answers

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About Microsoft Dynamics 365 Marketing Functional Consultant : MB-220 Valid Exam Questions

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What Are Skills Covered in Official Exam?

The Microsoft MB-220 validation tries to educate the test-taker about a wide range of topics. Concepts like marketing configuration application, creating & managing the marketing form, and customer journey are explained easily. Overall, there are eight domains included in this exam:

  • Customer journey control

    An in-service marketing consultant can hone his skills in customer journey management in such a scope. How to publish a customer journey, implement targets, and determine content types are covered by such a topic.

  • Dynamics 365 customer voice

    The learning of this objective covers the topics like creating surveys, preview the surveys, and the management of survey responses.

  • Marketing emails

    Creating a marketing email using a template, managing a subscription center, and adding mandatory fields are what a learner will gain as this segment ends.

  • Segments and lists and their management

    A fundamental understanding of managing segments and subscription center lists is covered in an extensive manner in this objective.

  • Marketing forms and pages

    Creating marketing forms and marketing pages is the focused learning on the third portion. Creating & adding content, adding forms, and many other functions related to the marketing forms and pages are the learning outcomes here.

  • Monitoring leads, contacts, and accounts

    This section is compact and explains the fundamental expertise required for creating and managing accounts, contacts, and leads with LinkedIn.

  • Marketing app configurations

    Skills essential for configuring portal integration, social media, data protection tools, portal integration, and templates can be gained effectively in this first exam domain.

  • Managing events and webinars

    Ways to create events and webinars, the event team creation, set up sessions, sending invitations, speaker management, handling social media posts, and management form creation is what this area tries to explain.

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What career prospects are associated with this associate-level certification?

After passing the Microsoft MB-220 exam, you will be several steps towards obtaining the Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate certification. The certificate qualifies a professional to apply for a wide range of job roles, including:

  • Enterprise Architect
  • IT Site Support Technician
  • Business Analyst
  • Software Engineer
  • IT Manager

This is one of the most highly-valued certifications in the IT industry. The specialists with this certificate can get an average salary of between $66,000 and $114,000 per annum.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-220.aspx

Learning Path 4

This learning path is entitled “Analyze Insights in Dynamics 365 Marketing”. It will give the individuals hands-on experience in a number of tasks, including the following:

  • Reviewing the marketing calendar
  • Evaluating marketing initiatives with analytics

Microsoft also offers the official instructor-led course – MB-220T00-A: Microsoft Dynamics 365 Marketing. This is a paid training designed for the IT professionals who aspire to gain knowledge and skills in leveraging Dynamics 365 for Marketing. The course tackles the marketing application configuration necessary for business growth. It will also review marketing forms & pages, lead management, segmentation, as well as email marketing messages.

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Microsoft MB-220 Exam Syllabus Topics:

SectionWeightObjectives
Create and Manage Marketing Emails15-20%- Implement email Personalization and dynamic content
- Configure email settings and delivery
- Design and create marketing emails
- Preview, test, and validate emails
Manage Segments and Target Audiences10-15%- Build segment queries and filters
- Use segment insights
- Create and manage dynamic segments
- Create and manage static segments
Manage Marketing Customers and Contacts10-15%- Import and deduplicate contacts
- Manage contact lifecycle and preferences
- Create and manage contacts
- Create and manage companies
Create and Manage Customer Journeys15-20%- Analyze journey performance
- Set up branching and conditions
- Design and create customer journeys
- Configure journey tiles and triggers
Configure Microsoft Dynamics 365 Marketing15-20%- Configure marketing settings and org units
- Set up marketing configurations
- Manage marketing users and teams
- Configure marketing resources and assets
Set up Marketing Forms and Pages15-20%- Create and publish marketing pages
- Implement progressive profiling
- Create and publish marketing forms
- Configure form and page elements
Manage Leads and Scoring10-15%- Manage lead lifecycle stages
- Automate lead qualification and distribution
- Create and configure lead scoring models
- Implement lead scoring rules
Analyze Insights and Manage Events10-15%- Create and manage marketing events
- Review marketing insights and analytics
- Set up event registration and sessions
- Manage event webinars and waitlists

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