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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What field controls how SAP ERP handles an item that is released from an SAP Cloud for Customer work ticket to SAP ERP?

A) Scheduling relevant
B) Processing type
C) Ticket type
D) Invoicing method

2. A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support.
What is the NEXT STEP the administrator must perform in SAP Cloud for Customer?

A) Forward the incident to the provider
B) Respond to the requester
C) Create a service request with SAP Support
D) Take over the incident

3. In what facet can you maintain counter readings?

A) Contracts
B) Maintenance Plan
C) Measurements
D) Items

4. Which of the following are scenarios supported by SAP Cloud for Service? Note: There are 2 correct answers to this question.

A) Partner channel management
B) Vendor management
C) Employee help desk
D) Customer support

5. Which functionality do you use to schedule a preventive service?

A) Maintenace plan
B) Work distribution rule
C) Resource scheduler
D) Visit planer

Solutions: