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HP HP2-I47 Exam Syllabus Topics:

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?

A) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
B) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
C) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
D) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.

2. What coverage does HP Post Warranty Service provide?

A) Extension beyond 12 months if needed
B) No-cost device repairs made with certified HP parts
C) Additional 12 months based on the product's base warranty or extended warranty
D) Access to Level 2 help desk technicians

3. What advantage do HP Imaging and Application Services offer customers?

A) One-touch configuration systems allow for customer customization of their new devices after delivery and installation.
B) Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
C) HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects, including gaming and printing.
D) Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of discarded paper and printer cartridges.

4. A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices.
What is an important consideration that you should discuss with this customer?

A) The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired.
B) An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition.
C) HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.
D) An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device.

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