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Facebook Certified Community Manager Sample Questions:

1. The leaders of an organization in Chicago that supports new mothers decide to create an online community to help expand their fundraising opportunities. They plan to take advantage of an upcoming baby show to grow this community at a faster pace.
Which three recommendations should the community manager provide the organization when they create this online community? (Choose 3)

A) Create the community and define plans once it's established
B) Invite all of their friends into the community
C) Set the community objectives
D) Determine the community mission
E) Discuss shared values and how they want the community to feel

2. An established mid-range coffee brand is launching a new line of high-end espresso products. It needs to promote its products through new social channels to reach premium consumers. The community manager must create a launch strategy to present to internal stakeholders to support this new product range.
Which two factors must the community manager address in this presentation? (Choose 2)

A) Determine launch goals and milestones to achieve
B) Review existing channel performance and replicate strategy
C) Define partnership criteria with key food and beverage influencers
D) Decide on the target audience and which platforms to use to reach them

3. It's April, and Earth Day is approaching. A parenting group has shown interest in sustainability, so the community manager brainstorms new ideas to engage the community.
What are the two most efficient steps for the community manager to take to inform campaign planning? (Choose 2)

A) Conduct a search of sustainability keywords
B) Launch a poll to understand which topics are of interest
C) Analyze post themes from the last three Aprils
D) Watch the top three nature documentaries released this year
E) Review the geographic locations of group members

4. A community manager runs a group for a local rugby team. The group only allows current and former team members to join. A request from an 11-year-old player is declined. The player complains and claims that the community manager is discriminating against them.
What should the community manager do?

A) Allow the 11-year-old as a member of the group so that they do not report the group
B) Respond to the complaint with a link to Facebook Community Standards
C) Ask the community to vote on allowing others in the group
D) Ignore the request on the basis that the membership criteria are well displayed

5. The management team of a mobile app has expectations of maintaining a high level of efficiency. A community member of a group for the app has posted the same question several times over the past few weeks. The team has responded several times that the solution for that problem is still being developed. The member has started to repeatedly ask the same question in comments on unrelated posts.
The community manager needs to ensure this community member does not negatively affect other members.
How should the community manager proceed?

A) Invite other members to clarify that the question has been answered.
B) Remove the comment with the appropriate rule and explain possible disciplinary actions.
C) Reach out privately to the member to ask if responses from the team are unclear.
D) Block the member from the group to avoid the subject.

Solutions: