[Dec 15, 2024] Pass 700-805 Review Guide, Reliable 700-805 Test Engine
700-805 Test Engine Practice Test Questions, Exam Dumps
NEW QUESTION # 36
When renewing a contract with a customer,which action is important?
- A. Start discussions once the contract has expired
- B. Propose only the most important part of the solution
- C. Validate customers business needs.
- D. Do not offer any financing solutions.
Answer: C
NEW QUESTION # 37
Who do Renewals Managers (RMs) work with?
- A. RMs work with service delivery teams and monitor engagements.
- B. RMs work by themselves to develop a high level view customer requirements and objectives.
- C. RMs work with pre-sales engineers and build customer solutions.
- D. RMs work with account managers to drive ongoing revenue risk assessments and plays.
Answer: A
NEW QUESTION # 38
Which statement best describes the success plan?
- A. A document capturing a comprehensive view of all customer health scores
- B. The blueprint for account teams to achieve customer success
- C. A shareable document that captures all account activities
- D. A tool for reporting actions to management
Answer: A
NEW QUESTION # 39
How does Cisco define AT R?
- A. ATR is the sum of RR and iARR, minus the attrition rate.
- B. Any customer agreement where attrition has been an issue.
- C. Contracts/subscriptions that are available to renew.
- D. Contracts/subscriptions that have attrition terms revoked.
Answer: C
NEW QUESTION # 40
Which task should a Renewals Manager perform during the Prospect phase?
- A. Risk Assessment
- B. Review new opportunities
- C. Terms negotiation
- D. Risk Mitigation
Answer: B
NEW QUESTION # 41
How does a Renewals Manager drive value in a customer account?
- A. removes adoption barriers
- B. aligns partners on training
- C. defines the account forecast
- D. manages and mitigates renewal risk
Answer: D
NEW QUESTION # 42
What is the first recommended action for a Renewals Manager?
- A. Schedule a meeting with the customer to negotiate contract terms.
- B. Download contract data and independently develop a renewals strategy.
- C. Review the customer history and goals with Cisco and partner resources.
- D. Meet the customer and perform a renewals diagnosis.
Answer: C
NEW QUESTION # 43
What does a high Renewal Rate indicate about the performance of a Renewals Manager?
- A. The Renewals Manager is effective in retaining customers.
- B. The Renewals Manager is proficient at technical troubleshooting.
- C. The Renewals Manager is successful at attracting new customers.
- D. The Renewals Manager is skilled at increasing company OPEX.
Answer: A
NEW QUESTION # 44
Which area of the success plan is the renewal manager responsible?
- A. Barriers predicted
- B. Adoption barriers overcome
- C. Solution renewal
- D. Success plan hypothesis
Answer: C
NEW QUESTION # 45
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?
- A. billing
- B. quote delivery
- C. proposal build
- D. deal strategy
Answer: C
Explanation:
According to a practice exam question from TestPrep2, the correct answer is C. proposal build. During this activity, an RM would:
* Provide an appropriate co-termination timeframe and gain required internal approvals
* Align with the account team on the renewal strategy and value proposition
* Create a renewal proposal that meets customer needs and expectations
NEW QUESTION # 46
Which service offering helps define the IT vision and strategy of the customer?
- A. training
- B. support
- C. advisory
- D. optimization
Answer: C
Explanation:
According to the Cisco website1, advisory services from Cisco and their partners provide expert guidance and data-driven insights to help customers architect and optimize their IT environment. Advisory services can help customers with:
IT strategy and planning
Business and technology alignment
IT governance and operating models
IT transformation and innovation
IT performance and optimization
NEW QUESTION # 47
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
- A. view and manage their contracts
- B. download hardware, software and services datasheets
- C. set up billing
- D. order new services
- E. change Customer Address
Answer: A,E
NEW QUESTION # 48
Which architecture addresses customer needs for voice, video, and data?
- A. Security
- B. Data Center
- C. Enterprise networking
- D. Collaboration
Answer: D
Explanation:
The architecture that addresses customer needs for voice, video, and data is C. Collaboration. Collaboration is one of the four main architectures that Cisco offers to its customers and partners, along with Security, Data Center, and Enterprise Networking. Collaboration is the architecture that enables people to communicate and work together effectively across different locations, devices, and applications. It includes solutions for voice over IP (VoIP), video conferencing, unified communications, contact center, webex meetings, and more. Collaboration helps customers and partners improve productivity, efficiency, innovation, and customer satisfaction.
NEW QUESTION # 49
Which business benefit of on-time renewals on Cisco products and services is valid?
- A. access to training programs and material
- B. rebates and discounts from Cisco
- C. ability to ensure that our TAC cases get priority over others
- D. exclusive relationship with the customer
Answer: C
NEW QUESTION # 50
What are two important actions of a successful Renewals Manager? (Choose two.)
- A. understand the portfolio of products and services
- B. schedule daily meetings with the customer
- C. proactively solve TAC issues
- D. build and maintain relationships with internal and external stakeholders
- E. align solely with the Customer Success Manager
Answer: A,D
NEW QUESTION # 51
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
- A. view and manage their contracts
- B. download hardware, software and services datasheets
- C. set up billing
- D. order new services
- E. change Customer Address
Answer: A,E
Explanation:
According to the CCW-R User Guide5, some of the actions that a partner or customer can perform within CCW-R are:
* Change Customer Address: This allows the user to update the customer address information for a quote or an order.
* View and Manage their Contracts: This allows the user to view their contract details, status, expiration date, product coverage, etc., as well as request a quote or renew their contracts.
References: 5: CCW-R User Guide - Cisco
NEW QUESTION # 52
How does the Customer Lifecycle approach drive customer success?
- A. by solely relying on digital automation for all customers
- B. by facilitating the customer journey to drive value and achieve business outcomes
- C. by creating a clear silo between sales and customer success
- D. by only providing touchpoints to the customer at the start and end of their journey
Answer: B
NEW QUESTION # 53
Which two actions does a partner perform within CCW-R? (Choose two.)
- A. renew services
- B. view and manage contracts
- C. set up an email marketing campaign
- D. download data sheets
Answer: A,B
NEW QUESTION # 54
What support should an RM take from the CSM?
- A. Communicate new greenfield opportunities.
- B. Communicate value and the impact of Cisco solutions.
- C. Oversee the closure of contracts.
- D. Book customer-service briefings.
Answer: B
Explanation:
* Communicate value and the impact of Cisco solutions to the customer
* Help the customer achieve their desired outcomes and realize the full potential of their investment
* Provide feedback and insights on customer health, satisfaction, and adoption
NEW QUESTION # 55
Which licensing model is the most complex for a customer to manage?
- A. Enterprise agreement
- B. Subscription
- C. Managed service agreement
- D. A La Carte
Answer: C
NEW QUESTION # 56
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