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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. Which three layers does the Basic Environment of Avaya Contact Center Control Manager (ACCCM) consist? (Choose three.)

A) Synchronization Server
B) Import Server
C) Database Server
D) ACCCM Web Portal
E) Application Server

2. You are installing the Avaya Contact Center Control Manager (ACCCM) software for a standard solution. The software will be installed on a supported server with a supported Window 2008 operating system. The customer is not using one-X Agent Administration, nor do they need access to the Visual Phone website from within the ACCCM server.
Which is an installation prerequisite?

A) Microsoft IIS
B) Microsoft MVC
C) Microsoft Silverlight
D) .NET Framework 4.0

3. Which two databases are created by default for the Avaya Contact Center Control Manager (ACCCM)?

A) ACCCM
B) ACCCM AVP
C) ACCCM one-X
D) ACCCM Importer
E) ACCCM Sync

4. A corporation wants to improve customer satisfaction. A key concern is to provide the ability to upload/add/delete and change announcements and music on hold while their customers are waiting. Which Avaya Contact Center Control Manager (ACCCM) feature matches the key capabilities that the customer requires?

A) Communication Manager Extensions Management
B) Multi tenancy Management
C) IVK Sell Service
D) Call Flow Management

5. A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component:
* Avaya Call Management System (CMS)
* Communication Manager (CM)
* Avaya Aura Contact Center (AACC) server
* Avaya IQ
Which component requires ACCCM to have a Solaris account for integration?

A) CM
B) AACC
C) Avaya IQ
D) AvayaCMS

Solutions: