HDI Qualified Customer Support Specialist : HD0-400

  • Exam Code: HD0-400
  • Exam Name: HDI Qualified Customer Support Specialist
  • Updated: Aug 17, 2026
  • Q & A: 120 Questions and Answers

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HDI HD0-400 Exam Syllabus Topics:

SectionObjectives
Topic 1: Communication Skills- Effective Interaction Techniques
  • 1. Active listening
  • 2. Cross-cultural communication
Topic 2: Customer Handling & Professional Behaviour- Managing Difficult Situations
  • 1. Dealing with challenging customers
  • 2. Conflict management
Topic 3: Support Processes and Tools- Service Level Agreements and KPIs
  • 1. Key performance indicators
  • 2. Understanding SLAs
Topic 4: Problem Solving & Incident Management- Troubleshooting Essentials
  • 1. Identifying customer issues
  • 2. Resolution processes
Topic 5: Customer Service Fundamentals- Role of Customer Support Specialist
  • 1. Customer service basics
  • 2. Support centre functions and objectives

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