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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was ist der Zweck des Problemmanagements?

A) Reduziert die Wahrscheinlichkeit und Auswirkung von Vorfällen
B) Stellt sicher, dass die Dienste so schnell wie möglich wiederhergestellt werden
C) Hilft, den Vorfall an den richtigen Supportbereich weiterzuleiten
D) Bestimmt, wie der Dienstanbieter wahrgenommen wird

2. Welche Dimension berücksichtigt die Anwendung künstlicher Intelligenz im Servicemanagement?

A) Partner und Lieferanten
B) Organisationen und Personen
C) Information und Technologie
D) Wertströme und Prozesse

3. Welches ist das BESTE Beispiel für eine Standardänderung?

A) Die Überprüfung und Autorisierung einer von einem Kunden angeforderten Änderung
B) Der Austausch einer Komponente als Reaktion auf einen schwerwiegenden Vorfall
C) Die Implementierung eines kritischen Software-Patches als Reaktion auf ein Sicherheitsproblem des Anbieters
D) Die Installation einer Softwareanwendung als Antwort auf eine Serviceanfrage

4. Mit welchem Begriff wird beschrieben, ob ein Dienst die Anforderungen an Verfügbarkeit, Kapazität und Sicherheit erfüllt?

A) Garantie
B) Dienstprogramm
C) Ergebnisse
D) Wert

5. Welche Praxis ist für die Verschiebung neuer oder geänderter Komponenten in Live- oder andere Umgebungen verantwortlich?

A) Bereitstellungsverwaltung
B) Lieferantenmanagement
C) Release-Verwaltung
D) Aktivierung ändern

Solutions: