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Microsoft Dynamics 365 for Customer Service Exam Certification Details:

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx

Certification Path

The Microsoft Dynamics 365 for Customer Service Certification includes only one MB2-718 exam.

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Microsoft Dynamics 365 for Customer Service MB2-718 Exam

Microsoft Dynamics 365 for Customer Service MB2-718 Exam which is related to Microsoft Certified Professional Certification. This exam measures and validates the create and manage cases, create and manage queues, install and configure Dynamics 365 field service, identify features and limitation of the Mobile Apps. App Developers, Sales Operations Managers, and IT Professionals usually hold or pursue this certification and you can expect the same job role after completion of this certification.

MB2-718 Exam topics

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• Manage Cases, the Knowledge Base, and the Interactive Service Hub 25%-30%
• Manage Queues, Entitlements, and Service Level Agreements (SLAs) 20%-25%
• Manage the Unified Service Desk (USD) 15%-20%
• Manage Dynamics Field Service and the Interactive Services Hub 15%-20%
• Implement Service Management Analysis and Voice of the Customer Surveys 15%-20%

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Microsoft MB2-718日本語 Exam Syllabus Topics: