Before you purchase anywhere, ask two questions: is the bank valid, and is my money safe? ValidVCE answers both for the MB-910 exam — continuous version checks, a strict information safety system, and a written refund policy for Microsoft Dynamics 365 Fundamentals (CRM) buyers.
Microsoft MB-910 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Describe Dynamics 365 customer engagement apps | - Overview of Dynamics 365 CRM applications
|
| Topic 2: Describe Dynamics 365 Marketing capabilities | - Marketing automation fundamentals
|
| Topic 3: Describe Dynamics 365 Customer Service capabilities | - Customer support features
|
| Topic 4: Describe Dynamics 365 Sales capabilities | - Sales lifecycle and core features
|
MB-910 Exam Facts: What to Know Before You Commit
Microsoft recommends the following official training resources:
Choose the format that fits your schedule, then reinforce it with regular question practice.
The latest exam information lists 40–60 questions for the MB-910 exam, to be completed within 60 minutes minutes. Knowing the format cold is half the battle — timed practice handles the other half.
These are the core domains of the Microsoft Dynamics 365 Fundamentals (CRM) blueprint:
- Describe Dynamics 365 Customer Service capabilities
- Describe Dynamics 365 customer engagement apps
- Describe Dynamics 365 Sales capabilities
The remaining domains appear in the full official outline, all of which our bank addresses.
Microsoft sets the following prerequisites for the Microsoft Dynamics 365 Fundamentals (CRM): No prerequisites required.
Check the current requirements on the official certification page before scheduling.
Validity is maintained, not assumed. Our dedicated IT team checks the system and pushes new versions to the site continuously, so the MB-910 bank on sale is always the latest — with expert-verified answers across the Microsoft Dynamics 365 Fundamentals (CRM) objectives. You can also pick the format that fits your devices: an easy-to-read PDF, a Windows PC test engine, or a browser-based online engine for Windows, Mac, Android, and iOS. Questions? Support replies to instant messages and emails within two hours.
Upon successful payment, the complete materials are available immediately: a download link on screen and an automatic email to your mailbox within about a minute. If nothing arrives within two hours, check spam and contact support. Every purchase carries a 365-day service warranty — you can download the latest valid version free whenever it is released, no matter when you bought — and a 50% renewal discount follows when the period ends.
Use the official registration channels below:
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Yes, we keep our promises — in writing. If you fail the corresponding exam within 60 days of purchase, email us a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; we process verified refunds in full within seven days. The exclusions are plain: exams taken within three days of purchase, candidate names that do not match the payer, and free or expired products. If you prefer, we will exchange your product for two others of equal value at no charge.
As of the latest information, the MB-910 exam's passing score is 700 (out of 1000) and the registration fee is USD 99 (may vary by region). Microsoft can adjust either figure, so verify both on the official site before you book.
Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions:
You are a project manager for a company that uses Dynamics 365 Project Operations.
You need to determine whether a specific resource has availability to work on a project.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Correct Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/resource-management-book-resources- scheduleboard
https://docs.microsoft.com/en-us/dynamics365/project-operations/resource-management/resource- reconciliation-overview
A company plans to implement Omnichannel for Customer Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Correct Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot
https://docs.microsoft.com/en-us/dynamics365/customer-service/oc-manage-sessions
https://docs.microsoft.com/en-us/dynamics365/customer-service/monitor-conversations
A company plans to combine data from Dynamics 365 Customer Service with other Microsoft apps and services. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.
Correct Answer:
A company implements Dynamics 365 Customer Service for their support desk.
Agents resolve issues based on their own personal experiences or they must try to recreate the problem. This is causing customer satisfaction issues as resolution time is longer than expected and not consistent.
You need to implement a solution to improve consistency of answers and ensure that agents can share their answers.
What should you implement?
- A. Knowledge base management
- B. Service level agreements
- C. Customer Service Insights
- D. Power Automate to transfer cases
Correct Answer: A 🗳️
You work as a technician and receive your work assignments by using cases in Dynamics 365 Sales.
You need to review the timeline for a case that you are managing. Which type of activity appears in the case timeline?
- A. Task
- B. Work order
- C. Entitlement
- D. Project task
Correct Answer: C 🗳️
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