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CIPS L5M9 Exam Syllabus Topics:

Section	Weight	Objectives
Lean, Agile and Responsive Operations	15-20%	- Application in manufacturing, service and public sectors - Lean principles: waste elimination, value stream mapping - Agile approaches: flexibility, responsiveness and speed - Comparison and integration of lean and agile
Principles of Operations Management	15-20%	- Operations strategy alignment with organizational goals - Linkages between operations, procurement and supply chain - Definition, scope and role of operations management - Value creation, efficiency and effectiveness - Input-transformation-output model
Process Design, Planning and Improvement	20-25%	- Capacity planning, demand management and resource allocation - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Benchmarking and process optimization - Process mapping, workflow and design principles - Forecasting, scheduling and inventory management
Operational Risk, Sustainability and Ethics	15-20%	- Sustainable operations: green practices, circular economy - Ethical and responsible operations management - Identifying, assessing and mitigating operational risks - ESG considerations in operational design and delivery
Quality Management and Performance Measurement	15-20%	- Quality standards: ISO 9000 series and related frameworks - Key Performance Indicators (KPIs) for operations - Quality control, assurance and improvement tools - Measuring efficiency, productivity and customer satisfaction - Total Quality Management (TQM) concepts and application

CIPS Operations Management Sample Questions:

Question #1

Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 3?