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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. If a customer answers yes To the question: 'Would you like to deploy an outbound contact center solution behind an existing PBXvia PRI or SIP trunks?" Which solution should you guide them toward?

A) Avaya Outbound contact Express
B) Avaya Contact center Select
C) Avaya IP Office Contact Center

2. Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

A) They are priced for midsize businesses
B) They offer flexible deployments - using either a dedicated server or running within a virtualized environment
C) They offer callers an option to provide feedback at the end of their call
D) They can be deployable in hours instead of days

3. Which are two questions for the Line of Business Leader that can help you to establish whether the business need is primarily for voice support or whether multichannel is direction they'd like to pursue? (Select two.)

A) How would you like customers to interact with you?
B) Would you like to deploy a contact center solution behind an existing PBX via PRI or SIP trunks?
C) Do you foresee growing beyond 250 agents within 12 months of deployment?
D) How do your customers interact with you?

4. Which are three pitch elements that can be included to highlight what end customers are looking for when contacting a business of any size? (Select three.)

A) Other media types can be less expensive than using voice only
B) Businesses need to adapt to the needs of their end customers
C) End customers want to connect to the right person regardless of the media they use to connect
D) Present day customers are more apt to use voice, to contact a business

5. Identify the supervisor capacities for Avaya Contact Center Select with IP500v2?

A) 30
B) 100
C) 50

Solutions: