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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator informs you that a Job they ran did not call as many records as were selected. Which three reasons could be the cause? (Choose three.)

A) The Phone Strategy used for the record selection has Initial Phones set to PHONE1 :* only, andthus can select records which do not have a valid PHONE1 but have a valid PHONE2.
B) The calling list being used was downloaded and overwritten during calling.
C) Another job has called the records between the time the record selection was run and when thisparticular job attempted the call.
D) The call selection index contained records which did not match the selection criteria, thus the job canceled the rail.
E) The quota settings were not active for the job.

2. Which three features are available in soft-dialer? (Choose three.)

A) List Sharing
B) Agent Owned Recall (AOR)
C) Native Voice and Data Transfer (NVDT)
D) Agent Blending
E) Wait For Beep Detection

3. Your mid-tier database is not available on the network. From a secondary dialer in the pod, the database server cannot be pinged.
How would you resolve the issue?

A) Verify if the domain name is correct in the resolv.conf file.
B) Verify if the IP address is correct in the dns.conf file.
C) Verify if the host name is correct in the nsswitch.conf file.
D) Verify if the IP address is correct in the hosts.conf file.

4. Which hardware component is required for a hard dialer Proactive Contact 5.X?

A) Avaya Application Enablement Services (AES) 3.1 or later
B) Avaya Enhanced Network Bus Controller (ENBC)
C) TN-744-based Call Classifier Cards version "e" or later
D) Avaya Communication Manager (CM) 3.1 or later

5. A business has a three dialer pod (one primary and two secondary) and ten supervisor workstations. How many Java processes should be running while checking mid-tier services (check_mts)?

A) 14
B) 13
C) 10
D) 3
E) 4

Solutions: