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The Cisco 820-605 CSM (Customer Success Manager) exam will earn you the Cisco Customer Success Manager Specialist certification. It is one of the specialist endorsements offered by Cisco. This test is focused on individuals who have spent enough time and resources working with clients to decide, measure, and convey business results through the execution of innovation. There are no specific prerequisites for this qualification, but you should know enough about the various domains and subdomains related to the final exam.
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Cisco 820-605 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Lifecycle Management | - Onboarding and adoption phases - Customer journey mapping |
| Adoption and Value Realization | - Measuring business outcomes and value realization - Driving product adoption |
| Customer Health and Engagement | - Engagement strategies and retention practices - Customer health scoring and metrics |
| Renewals and Expansion Strategy | - Renewal planning and lifecycle extension - Upsell and cross-sell strategies |
| Customer Success Foundations | - Customer Success principles and value outcomes - Role of Customer Success Manager in Cisco ecosystem |
| Tools and Operational Metrics | - KPIs, reporting, and performance measurement - Customer success tools and platforms |




